Return & Exchange
Atlinia takes every customer seriously and is committed to solving their problems and making them happy. All of our items undergo strict quality control checks before being sent to our customers.
To initiate an exchange or a return, please shoot an e-mail to firstname.lastname@example.org that includes your name, order number and reason for return along with a photo if items arrived damaged or defective.
---- In its original packaging and unopened
---- In a saleable condition
---- Item/s must not be washed or used
We will replace items if they are damaged or defective on arrival at our own expense. Please take a photo and send it to email@example.com along with your order number to initiate an exchange.
If you would like to exchange for size or color, please let us know in your email the item you are looking to exchange are available. And if there is difference between price, we will refund for over payment or you pay for the shortage.
Once we received your returned item and inspected it, we will send you an email confirmation to notify you that your refund has been issued. If your request has been approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
If you applied a promo code at the time of your purchase, we will only refund you for the total amount paid after the discount was applied.
Please note that used or washed items are not eligible for refund, unless the items have arrived to you in damaged or defective condition.
If you have not received a refund within 5 business days after receiving your refund confirmation email notification from atlinia.com, please contact your credit card company and bank, it may take some time for your bank to post the refund to your account. But if you paid the order with paypal, we will refund it promptly.
You will be responsible to pay for shipping costs when returning exchanged items or when returning items unless they are deemed damaged or defective upon arrival to you.
You should always use a trackable shipping service and purchasing shipping insurance. Please make sure to note and retain your tracking number in any case where your package does not arrive to our address, we will need to verify that it was sent and a tracking number will be required to do so. We do not guarantee that we will receive and refund your returned item if you are unable to provide us with a tracking number for the honest sake of verification of the exchange or return.
Shipping Address for Exchanges & Returns
To return your unused and unwashed items, please mail the items to the following address:
Address 1: WuHe zhihuiyuan, No.3390, WuHe Street
Address 2: BanTian Road, LongGang District
Zip code: 518000